The Best in Model Home Merchandising

One of the questions I always get asked is exactly what is a Lifestylist®, and what is unique about the Lifestylist® Lifestyle. The second most asked question is what makes me a Trailer Diva!

The Lifestylist philosophy is about “Life Celebrating Style”. Our clients life and style is what dictates how a Lifestylist® works with you. My favorite example is I had a client in Phoenix, Arizona that was a major Phoenix Suns fan, and their team colors are orange and purple. The client wanted their entire home done in these colors. What they wanted is what they got, complete with a child’s room with a hardwood floor striped like a basketball court. They wanted to stylishly celebrate their interests and love of their home team and we did!

I just spoke to a friend who’s dog just dug up their entire garden and her daughter slammed the door on the neighbor’s hand – all in about 30 minutes time. Her needs and lifestyle are completely different from my son – no kids, no dogs, and lives in front of his computer. What my style is wouldn’t work well for either of them which is why I need to understand the client and what their “hot buttons” are. It’s takes extra time and sleuthing to achieve this – many times the client has trouble putting into words exactly what they are looking for but they know it when they see it. I take the responsibility very seriously – a person’s environment can truly change their lives in a positive or negative way. If someone is happy in their home their quality of life improves.

Next to being a mother, becoming a Lifestylist® is one of the most rewarding things I’ve ever done. I’m looking forward to expanding the concept and what it offers in the years to come. – we will be launching a new food line this Spring!

Daisy loves the Lifestylist® philosophy of Life Celebrating Style.  She is also open to any excuse to wear her favorite hats and attract attention.  Mardi Gras Greetings from Daisy the diva dog and the Lifestylist® family!

Lifestylist® Suzanne Felber was honored this week to be featured in a story on education in the Nation’s Building News – a publication that goes out to the over 200,000 members of the National Association of Home Builders.

She has been active in the association for over 25 years, is a member of the Institute of Residential Marketing and is also a national instructor of the IRM III course: Lifestyle Merchandising, Advertising & Promotion Strategies. Felber has also been a a speaker at the MHI Congress and Expo for many years, and this year will be speaking on design trends in Land Lease Communities.

Attending classes and learning what’s new as well as teaching classes is a necessary part of how we offer our clients the best in merchandising, trend tracking and marketing. We will be attending the International Builders Show Feb. 8-12 to search out the latest trends in building and design. Join us on Twitter to get our reports directly from the show.

As a Lifestylist®, the biggest compliment I can receive is when people come up to me and tell me they remember a home because of the lifestyle we displayed in the home. My job is to play up the special features included in the home by using artwork, furniture and accessories. I’m thrilled when the homes are remembered and talked about during a show, but what’s really gratifying is when someone tells about a home they loved so much they bought it.

That was the case at Rolling Hills Village in Battle Creek, Michigan. Bob Wolfe, president of Wolfe Commercial saw the “dog house” I did for Patriot Homes in 2008.  Even though at the time he wasn’t a Patriot customer at that time he knew he had to own that home, and a great partnership was born. Every time I would run into Mr. Wolfe at an event he would tell me how much he loved that home, and he would tell everyone around him what a great job I did as well.

Fast forward to 2012, and in 2 weeks I’ll be heading to Michigan to do a new model home and update the community center. I’d say that going the extra mile and LifeStyling a model with character not only helped Rolling Hills sell more homes, it also helped me earn a customer for life.

If you are in the market for model homes that are memorable and help sell homes, let’s talk. We can be reached at: answers@lifestylist.com

Happy New Year from the Lifestylist® family! We are really excited about 2012 and the opportunities that will come with it.

A lot of being a Lifestylist® is about being a trend tracker and doing research. Today I read something that was written by someone else titled “Social Media Lifestylist Guidelines for 2012″ – boy does that sound dull! The first thing that comes to mind is a big dusty manual full of rules and regulations, and that is exactly what social media (and being a Lifestylist®) is not about.

The tag line I have always used for my Lifestylist® brand is “It’s All About You”. I didn’t want the brand to be about me telling people what to do – I wanted to listen to people’s wants, needs, and dreams, and help them achieve those even when they didn’t know that’s what they were really searching for. I don’t want to dictate, I want to educate. I’ve learned that listening is so much more important than anything I will ever have to say, because sometimes if you let people express their thoughts they will find their answers.

Social media is such an exciting new frontier because it gives everyone the chance to tell their story to the universe. It’s become a great equalizer because almost anyone  on any budget can get access to a computer and a free site and share their thoughts.

There’s a down side to this though as well -there’s not as much editing as we’ve seen in the past. We have to learn that even though someone may have written it, there is the possibility it might not be true. Before we share or depend on information we find we have to be sure and check the facts. As the guardian of the Lifestylist® trademark for almost 10 years now I’ve seen how many people want to tie into my brand but aren’t willing to go through the legal process to acquire a brand of their own.

So what are the real Lifestylist’s guidelines for 2012? Never call them guidelines, live your life to the fullest, listen to those around you and you can never laugh too much or have too much great food and wine!

Here’s to a boisterous 2012!

Happy New Year from the Lifestylist® family! I’m really excited about 2012, and the opportunities that come with it.

A lot of being a Lifestylist® is about being a trend tracker and doing research. Today I read something that was written by someone else titled “Social Media Lifestylist Guidelines for 2012″ – boy does that sound dull! The first thing that comes to mind is a big dusty manual full of rules and regulations, and that is exactly what social media (and being a Lifestylist®) is not about.

The tag line I have always used for my Lifestylist® brand is “It’s All About You”. I didn’t want the brand to be about me telling people what to do – I wanted to listen to people’s wants, needs, and dreams, and help them achieve those even when they didn’t know that’s what they were really searching for. I don’t want to dictate, I want to educate. I’ve learned that listening is so much more important than anything I will ever have to say, because sometimes if you let people express their thoughts they will find their answers.

Social media is such an exciting new frontier because it gives everyone the chance to tell their story to the universe. It’s become a great equalizer because almost anyone  on any budget can get access to a computer and a free site and share their thoughts.

There’s a down side to this though as well -there’s not as much editing as we’ve seen in the past. We have to learn that even though someone may have written it, there is the possibility it might not be true. Before we share or depend on information we find we have to be sure and check the facts. As the guardian of the Lifestylist® trademark for almost 10 years now I’ve seen how many people want to tie into my brand but aren’t willing to go through the legal process to acquire a brand of their own.

So what are the real Lifestylist’s guidelines for 2012? Never call them guidelines, live your life to the fullest, listen to those around you and you can never laugh too much or have too much great food and wine!

Here’s to a boisterous 2012!

The holidays this year were truly magical – I was able to introduce my new grandson to the magic of Christmas. As part of that we took him to the mall to get his picture taken with Santa, and not only did we get a photo, but I also was reminded of some major mistakes we sometimes make when marketing and merchandising our homes. If you would like a copy of the entire article, feel free to email me at: answers@lifestylist.com

Here are 5 things I learned this year from visiting with Santa:

1. Presentation isn’t Everything. This Santa display was one of the most amazing I have ever seen, but most of it had nothing to do with why we were all there – to see Santa. You need to have a total package, and the lifestyle that is shown in your models, community and marketing needs to be what they will really experience in your homes. You can spend a fortune creating your presentation, but if it isn’t targeted to your buyer you are just throwing your marketing budget away.
2. Never Say No. No one likes to be told what they can’t have, and there are ways to avoid having to say no to your customers. I understood that Santa was a business, and I would have been happy to pay a fee so I could shoot my own photos that would have been fair to all involved. Customers appreciate it when you try to come up with a fair compromise, and they then feel like you are working with them, not against them.
3. Let Me Entertain You. Interactive presentations, or having different ways to have your customers really experience your homes is a great way to create memory points. One of my favorites was doing up a line drawing of the builder’s home that the customer’s kids could color and take with them. Having your home and information on a potential customer’s fridge? Priceless. What you don’t want to do is overwhelm the customer with loud music, a pushy salesperson, or too many choices. They come to your sales center because they want to buy a home and they want you to educate them on why their new home should be one of yours.
4. Less Can Be More. Putting everything including the kitchen sink into your model homes can talk a customer out of buying a home from you. Over merchandised homes, or homes that have dated, damaged furniture and accessories in them turn a customer off. You are better off doing a well merchandised home that plays up your homes features and only merchandising a few key areas than just filling a model home with “stuff” from the warehouse.
5. Building the Dream. Just like visiting Santa for the first time, buying a home should be an exciting time for your buyers. If you and your sales team aren’t excited about selling them a new home, how do you expect the buyer to get excited? Make the buying experience a positive one, and not only will your customers buy from you, they will refer their friends to you as well.

As a Lifestylist® I always say that design should be more about lifestyles than trends. Trendy design details and decors tend to cycle out quickly and leave the owner with a home that looks and feels dated.

In 2002 I was hired to be the Lifestylist® for Patriot Homes - an amazing factory built housing company based in Elkhart, Indiana. I had worked on factory built homes in the past, but never at this scale.  This is one of the first homes that I LifeStyled for them -it was at The Louisville show for their EnergyMate division. Jumping ahead 10 years, I’d be happy to show or live in this home again – it was well designed, the floorplan was open and perfect for entertaining, and the island was larger than anything else being shown at that time.

Be sure to notice the pendant lighting. I know we were one of the first to show them and we were ahead of our.  All of our lighting was part of a partnership I initiated with Home Depot.

When you look at this home, it doesn’t look like a factory built home, or a modular home – it just looks and feels like a well designed home no matter how it got to the site. Who knew even 10 years ago we were designing the future of housing construction? Factory built homes are definitely here to stay.

It’s really been fun this holiday weekend to clean out some closets and organize some of the thousands of photos I have stacked in them. The digital age has made things much simpler- now I just store all of my images on external backups.

While doing this I came across photos of model homes that I merchandised as far back as 1989, and photos of models that I thought were fantastic that the competition did back then as well. We all know that styles change – hairstyles, clothes, and design, but if you sold your model home to a buyer would they still be happy in that home or would it now be very ,very dated?

I’m going to start a series showcasing model homes that were LifeStyled at least 10 years ago and you can see what you think. Lifestylist Design is about Lifestyle, and showing your customers why their lives would be better if they lived in one of your homes.

When I started Memory Merchandising I wanted to be able to do model homes that reflected this, and one of my first customers was Grand Homes in Dallas, TX. At that point they were a fairly new builder so we both started out together. This was our first model, and I’m proud to say it won a McSam Award (Sales and Marketing excellence award from the Dallas Home Builders Association) in 1994. We went on to win at least one award every year that we worked together, and Grand has gone on to be one of the biggest builders in the Dallas / Ft. Worth area.

The Sesame Street bedroom is a perfect example of timeless design. With the new Muppets movie opening this weekend to record box office numbers more than 15 years after we did this room, I think it’s fair to say it has withstood the test of time.

To find out if LifeStyled models would make a difference in your model home program, contact us at: answers@lifestylist.com